Where do you ship?

We currently ship throughout the United States.

How much does shipping cost?

Shipping starts at $7.50 and is based on the weight of your order. We offer free shipping on orders over $75.

When will my order ship?

We typically prepare orders for shipment within 1–2 days. Once shipped with USPS, delivery generally takes another 3–5 days. Processing and delivery times are estimates.

Do you accept returns?

Yes! We accept returns within our 30-day return window. Items must be unwashed with their tags still attached. Customers are responsible for return shipping costs. Email us for help with eligibility and next steps.

How do I start a return or exchange?

Email hello@stepharoobamboo.com with your order number and details about what you’d like to return or exchange. We’ll help you with the next steps.

What if my order arrives damaged or contains the wrong item?

Please email hello@stepharoobamboo.com with your order number, a description of the issue, and photos so we can review it and help.

How does your clothing fit?

Our clothing generally runs roomy and has a soft, stretchy feel. If you’re unsure which size to choose, email us before ordering and we’ll help you with sizing.

How should I wash my clothing?

Turn items inside out and wash in cold water. Hang to dry or tumble dry on low heat.

Where are your products designed and made?

Our products are designed in Kansas and made in China.

We’d love to hear from you! Email hello@stepharoobamboo.com. If you’re contacting us about an order, please include your order number.